Our service promise is as follows:
Communications
We will:
- be courteous and clear when doing business with you;
- always try to help you or redirect you to somebody who can assist you;
- be respectful;
- be impartial, open minded and non-judgemental.
Confidentiality
We will:
- keep your personal information secure and confidential;
- share data only where necessary and in line with agreed protocols;
- respect your privacy and confidentiality;
- hold accurate information about you & your family;
- ask you to tell us of any changes to your situation or circumstances.
Accessibility & Equality
We will:
- provide a variety of ways for you to contact us;
- meet our obligations under Equality legislation and follow best practice;
- provide or enable support to sustain tenancies;
- monitor and report how we perform.
Quality
We will:
- monitor our services to measure how we perform;
- benchmark and report our performance against our peers;
- balance value for money principles with service quality & cost;
- employ and develop staff with appropriate knowledge, skills and experience.
Privacy Notice
Radcliffe Housing Society Ltd is a Registered Social Landlord and is registered with the Information Commissioner’s Office as a Data Controller under the General Data Protection Regulations 2018.
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