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Repairs

Our new home standard sets out what you can expect from our repairs service and what we expect from you.

For as long as you live in your home your responsibilities are:

 

  • Look after the kitchen and bathroom fittings and replace items such as toilet seats if necessary.

  • Ensure fixtures and fittings like doors and windows are used properly and aren’t damaged.

  • Tell us when we need to repair anything that’s our responsibility and let us in to do the work. Details of which repairs are our responsibility and which are yours can be found below.

  • Let us in every year to carry out the annual landlord’s gas safety check and any other inspections of your home we need to make to keep you, your family and your neighbours safe.

  • Get our permission for any improvements or adaptations to your home and agree to any conditions we set. This includes installing hard wood or laminate flooring, putting up sheds, garages or hard-standing areas such as patios or decking.

  • Keep the external areas of your home tidy, disposing of any rubbish properly and keeping your garden and any trees and hedges in good shape.

  • Park vehicles considerately and don’t use the front garden as a parking space without first getting permission to install a cross-over from the local authority.

  • If you or anyone visiting your home has caused damage, either deliberately or accidentally, and we come out and fix it, we will charge you.

  • You are responsible for insuring the contents of your home and garden – we are responsible for insuring the structure of your home (excluding fixtures and fittings) and any shared areas.

  • If you are a Leaseholder or Freeholder, you are responsible for all repairs inside your property.

  • If you are a Leaseholder or Freeholder and live in a flat, we will carry out repairs to the structure of the building and any communal areas and facilities that you share the use of with your neighbors.

  • If you are a Leaseholder or Freeholder and live in a house, you are responsible for all the repairs to your home.

Your Responsibilities

REPORTING REPAIRS

Monday – Friday  9:30am – 5:00pm

Outside those hours, emergency details can be found here

* You will be charged if you miss your appointment*

When Will The Job Be Done?

Emergency: 12 hours working hours

There is a need to avoid immediate danger to personal health or safety, or serious damage to the property.

Urgent: 7 working days

A landlord responsibility but does not present an immediate danger to personal health and safety, or a danger to the property

Routine: 28 working days

General repairs which are a landlord responsibility

More Information

There are some very simple steps that you can take to help maintain your property. For more information please see our page, How To Videos.

Report a Repair

Tenants

Download our 2023/24 Annual Report

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Health & Safety Policy

Radcliffe Housing Society has responsibilities as an employer to provide a safe and healthy work place and environment for its employees under the Health and Safety at Work Act 1974.

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Privacy Notice

Radcliffe Housing Society Ltd is a Registered Social Landlord and is registered with the Information Commissioner’s Office as a Data Controller under the General Data Protection Regulations 2018.

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