We are required to report back to the Regulator of Social Housing on the work we do and what our customers think about it. We are also required to publish that information so that you can see where we’re doing well, and where we need to improve. The Regulator calls this information Tenant Satisfaction Measures (TSMs).
There are 22 Tenant Satisfaction Measures in total which include:
- 10 Management Information measures (MI).
- 12 Tenant Perception Measures (TPMs)
There are two main aspects covered by the Tenant Satisfaction Measures (TSMs):
- Management information – this covers things like safety checks on buildings, the way we handle reports of anti-social behaviour, and our approach to dealing with complaints.
- Customer satisfaction – our customers are surveyed by an independent organisation and asked for their views on the services we deliver.
The measures are aimed at helping improve standards for people living in social housing, by:
- providing visibility, letting tenants see how well their landlord is doing, and enabling residents to hold their landlord to account
- providing the regulator an insight into which landlords might need to improve things for their residents
TSMs are designed to see how well landlords are performing in terms of:
- keeping properties in a good state of repair
- maintaining building safety
- respectful and helpful engagement
- effective handling of complaints
- responsible neighbourhood management
For tenant perception measures, landlords are required to survey a sample representative of their customer population.
Our results for 2025-26 are:
Privacy Notice
Radcliffe Housing Society Ltd is a Registered Social Landlord and is registered with the Information Commissioner’s Office as a Data Controller under the General Data Protection Regulations 2018.